Frequently Asked Questions

Do I need an account to place an order?


No, you can check out as a guest or create an account for a faster shopping experience.

Are your products authentic?

Yes. All products sold by Fiora Beauty are sourced from trusted suppliers to ensure authenticity and quality.

How much is shipping within the UAE?


e charge a flat shipping fee of AED 15. Enjoy free UAE shipping on orders over AED 199.

How long does delivery take?


Dubai, Abu Dhabi & Sharjah: 1–3 business days. Other Emirates: 2–5 business days.

Do you ship internationally?


Yes. International shipping is available to selected countries. Shipping costs are calculated at checkout.

Do you offer Cash on Delivery?


Yes, Cash on Delivery is available for eligible UAE orders. International orders require full prepayment.

Can I return a product?


Returns are accepted within 7 days for unused, unopened products in their original packaging. Hygiene restrictions apply to opened beauty products.

What if I receive a damaged or incorrect item?

Contact us within 48 hours of delivery with your order number and photos. We'll review the issue and arrange a replacement or refund where appropriate.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

Which payment methods do you accept?

We accept secure online payment methods available at checkout. Cash on Delivery is available for eligible UAE orders.