Terms of service

Last Updated: August 2026

Welcome to Fiora Beauty. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.

1. About Fiora Beauty

Fiora Beauty is an online beauty retailer based in the United Arab Emirates, offering authentic skincare, makeup, hair care, fragrances, and beauty accessories from trusted international brands.

2. Acceptance of Terms

By accessing this website or placing an order, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • You agree to comply with these Terms & Conditions.
  • You agree to provide accurate and complete information when placing an order.

3. Products

We strive to ensure that all product descriptions, images, and prices are accurate.

However:

  • Product packaging may vary from the images displayed.
  • Colours may appear slightly different depending on your device.
  • Manufacturers may update packaging or product designs without prior notice.

All products sold by Fiora Beauty are sourced from trusted suppliers to ensure authenticity.

4. Pricing

All prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes and shipping charges will be calculated during checkout where required.

5. Orders

Once an order is placed, you will receive an order confirmation email.

Acceptance of your order occurs only after your order has been processed and dispatched.

Fiora Beauty reserves the right to cancel or refuse any order due to:

  • Product unavailability
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity
  • Incorrect customer information

If payment has already been received for a cancelled order, a full refund will be issued.

6. Payments

We accept secure online payment methods available during checkout.

For customers within the UAE, Cash on Delivery (COD) may be available where applicable.

International orders require full payment before shipment.

7. Shipping

Shipping is carried out in accordance with our Shipping Policy.

Delivery times are estimates and may vary due to circumstances beyond our control.

Customers are responsible for providing complete and accurate shipping information.

8. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

For hygiene and safety reasons, certain beauty products cannot be returned once opened or used.

Please review our Refund & Return Policy before placing an order.

9. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Text
  • Branding

is the property of Fiora Beauty or its respective owners and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

Fiora Beauty shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except where required by applicable law.

Our maximum liability shall not exceed the purchase price of the affected order.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Fiora Beauty is not responsible for the content, privacy practices, or services provided by external websites.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the United Arab Emirates.

14. Changes to These Terms

Fiora Beauty reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team through our Contact Us page.