Shipping policy

Last Updated: August 2026

Thank you for shopping with Fiora Beauty. We are committed to delivering authentic beauty products safely and efficiently.

Delivery Locations

We currently ship throughout the United Arab Emirates and also accept international orders.

Our primary focus is serving customers across the UAE while providing international shipping to selected countries where available.

UAE Shipping

Standard Delivery

  • Flat shipping rate: AED 15 per order.
  • Free shipping on all UAE orders over AED 199.

Estimated delivery times:

  • Dubai, Abu Dhabi & Sharjah: 1–3 business days
  • Other Emirates: 2–5 business days

Delivery times may vary during public holidays, promotional campaigns, or unforeseen courier delays.

International Shipping

We also ship internationally to selected destinations.

  • International shipping charges are calculated based on the destination country and package weight.
  • Shipping costs will be displayed during checkout before payment is completed.

Estimated delivery times vary depending on the destination and customs processing.

Payment Methods

UAE Orders

We accept available payment methods at checkout, including Cash on Delivery (COD) where offered.

International Orders

All international orders must be paid in full before shipment.

Cash on Delivery (COD) is not available for international deliveries.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Delivery Delays

While we work closely with our delivery partners to ensure timely delivery, occasional delays may occur due to:

  • Weather conditions
  • Public holidays
  • Customs inspections
  • High order volumes
  • Courier operational delays

We appreciate your patience in these situations.

Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before completing your order.

Fiora Beauty is not responsible for delivery delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or you believe your parcel has been lost in transit, please contact our customer support team as soon as possible.

We will work with the courier to investigate and resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact Us page. Our team will be happy to assist you.