Refund policy

Last Updated: August 2026

At Fiora Beauty, customer satisfaction is our priority. We are committed to providing authentic, high-quality beauty products. If you experience an issue with your order, we're here to help.

Return Eligibility

We accept returns within 7 days of delivery, provided that:

  • The product is unused and unopened.
  • The product remains in its original packaging with all seals intact.
  • The product is in the same condition as received.
  • Proof of purchase or order confirmation is provided.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used skincare products
  • Opened or used makeup products
  • Opened perfumes or fragrances
  • Beauty tools that have been used
  • Gift cards
  • Clearance or final sale items (if applicable)

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

After review, we will arrange a replacement or refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items that are damaged, defective, or incorrectly supplied.

If you require an exchange, please contact our customer support team.

Return Shipping

If the return is due to:

  • A damaged item
  • A defective item
  • An incorrect shipment

Fiora Beauty will cover the return shipping cost.

For all other approved returns, the customer is responsible for return shipping charges.

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to our return policy.

Contact Us

For any return or refund enquiries, please contact our customer support team through our Contact Us page.